Terms & Conditions
FTD (Singapore) Pte Ltd (“FTD”) has two (2) plans under the FTD Cover Extended Warranty (EW) Program for both Electrical & Imaging (Section 1) and Electronics Products (Section 2) product categories:
the “FTD Cover Extended Warranty (EW) Basic Service Contract”, and the “FTD Cover Extended Warranty (EW) Enhanced Service Contract”.
You have indicated your choice of the Contract you require for the Product purchased (the “Product”) on the sales receipt/ tax invoice and have agreed to be bound by the terms and conditions relevant to the contract chosen as set out in this Contract. The term of the Contract is between 1 to 2 years from the purchase date or delivery date (whichever is later and inclusive of the manufacturer’s warranty period), depending on the term selected as set out in the sales receipt/tax invoice. The Product must be purchased new from FTD and the Contract purchase must be made within 30 days from the purchase date or delivery date of the Product (whichever is later).
I. DEFINITIONS
In this Contract, the following words have the following meanings:
“we,” “us” and “our” refer to FTD.
“you” and “your” refer to the purchaser of the Contract.
“Basic Coverage” means:
For Electrical & IT: coverage for Electronics and electrical defects and coverage for (on the terms set out below)
For Laptops Products: coverage for “Structural Damage” to the Product (on the terms set out below)
“Excess” means the amount you have to pay for every claim
“Extended Coverage” means International Coverage, Accidental Damage, Power Surge Protection Coverage, Rechargeable Battery Coverage, all of which terms are defined below.
“Product(s)” means consumer , electrical or electronic appliances purchased new from us that is covered by this Contract.For the avoidance of doubt, all coverage, except for International Coverage (as defined below), apply only to repairs and replacements done in Singapore and for Products used in Turkey.
II. COVERAGE
Section 1: ELECTRICAL & IT
The table below sets out the coverage you are entitled to, depending on the Contract you have selected:
Plan Coverage Limit (if any)
FTD Cover Extended Warranty Basic Service Contract Basic Coverage with Excess Coverage for mechanical and electrical defects is up to the purchase price paid for your Product (“Limit”) less $50 Excess or 30% of Claim Amount whichever is higher that is payable by You for each and every claim
FTD Cover Extended Warranty Enhanced Service Contract Basic Coverage and Extended Coverage For Basic Coverage, no applicable Limit for mechanical and electrical defects
A. BASIC COVERAGE (APPLICABLE TO ALL ELECTRICAL & IT CONTRACTS)
The Basic Coverage is applicable to all Electrical & Imaging Contracts unless otherwise specifically provided. The Basic Coverage is for mechanical and electrical defects to your Product and applies only to repairs and replacements done in Singapore and for Products used in Turky. If you have selected the FTD Cover Extended Warranty Service Contract, the Basic Coverage for all repairs and replacements made to your Product shall not exceed the Limit. We have the right and option to either repair or replace your Product with another of like kind, quality and specifications. Due to technological advances, the replaced product may be of a lower retail value than the faulty Product. Replacement parts may be new, original or non-original manufacturer’s parts that conform to factory specifications and shall be determined at our sole discretion. If Electronics items are Damage due to a faulty packaging covered under the Contract, we will reimburse you for such electronic damage up to a total of S$150 per incident provided that the electronics Damages has been verified and inspected within two (2) working days of the incident by our authorized repairer and properly documented and submitted to us. The Basic Coverage will be effective from the date of expiry of the manufacturer’s warranty period until the expiry of the Contract unless coverage is no longer applicable or is terminated as provided under the terms of this Contract.
B. INTERNATIONAL COVERAGE (APPLICABLE ONLY TO THE FTD COVER EXTENDED WARRANTY ENHANCED SERVICE CONTRACT)
This coverage is for mechanical and electrical defects, to be repaired at a manufacturer or authorised service center outside of turkey (the “International Coverage”). You are required to provide details of new address if you have relocated to a foreign country. We shall bear no responsibility if the manufacturer of your Product does not provide any service or support at the new geographic location. If the repair estimate exceeds 65% of the purchase price of the Product or, if the manufacturer or authorised service center determines that a replacement is necessary in the circumstances, you must call the FTD Extended Warranty Hotline or e-mail us to obtain further instructions. We have the sole discretion to determine if the Product should be repaired or replaced. You must also contact FTD Cover Extended Warranty Hotline or e-mail us to arrange for the submission of the original repair or replacement invoice and/or job sheet that includes a statement of the defect or fault, the service performed and a breakdown of the repair cost with a copy of the Sales Receipt /Tax Invoice within 60 days of the repair or replacement. An approved claim will be reimbursed in turkey currency at the applicable exchange rate prevailing at the time of the claim. If you have relocated to a destination outside turkey or do not permanently reside in Turkey, you may, under the International Coverage, repair the Product up to the Limit but, this International Coverage does not apply to the Basic Coverage, the Accidental Damage Power Surge Protection Coverage, Gasket Protection and the Rechargeable Battery Coverage. The Contract will terminate once the Limit of cover is exhausted or, the Product is replaced (whichever is the earlier). International coverage will be effective from the date of purchase or delivery of the Product (whichever is later) until the expiry of the Contract, unless, coverage is no longer applicable as provided under the terms of this Contract.
C. COMPLIMENTARY COVER FOR ACCIDENTAL DAMAGE, POWER SURGE PROTECTION AND GASKET PROTECTION (APPLICABLE ONLY TO THE FTD
This complimentary cover applies to the following: Mechanical or electrical failure or defects of the Product due to accidental physical impact or spillage of liquids. Coverage for cracked screen, lenses and glass panels of the Product due to accidental physical impact is also included (collectively referred to as “Accidental Damage”),Mechanical or electrical failure of the Product caused by sudden power surges (“Power Surge Protection”), .The complimentary cover for Accidental Damage and Gasket Protection shall commence from the date of purchase or delivery of the Product (whichever is later) and expire 1 years from such date of purchase or delivery or upon the expiry or termination of the Contract (whichever is earlier). The complimentary Power Surge Protection will commence from the date of purchase or delivery or upon the 2 years expiry date or termination of the Contract (whichever is earlier).
You are only entitled to make one claim for Accidental Damage, one claim for Power Surge Protection and one claim for Gasket Protection during the term of the Contract. Accidental Damage Protection does not cover damage due to your negligence, omission or default in your use or care of the Product.
D. COMPLIMENTARY RECHARGEABLE BATTERY COVERAGE (APPLICABLE ONLY TO THE FTD COVER EXTENDED WARRANTY ENHANCED SERVICE CONTRACT)
There will be a one-time replacement of the original battery packaged with the Product if the original battery cannot be charged under all circumstances. Coverage is for one (1) year from the purchase or delivery date of your Product (whichever is later).
E. EXCLUSIONS FROM COVERAGE
No coverage will be provided for/if:
Non-operating and cosmetic items, paint, color, or Product finish, accessories used in or with the Product, external cables and cords, or add-on options incorporated to the Product;
Glass and lens unless specifically covered in the Contract;
Hardware that has been added after the purchase of the original Product;
Consumables such as Laptop, toner, print or ink cartridges, , compact discs, digital tapes, etc.;
All batteries (including regular non-chargeable batteries and rechargeable batteries) unless otherwise specifically covered in the Contract;
External faults such as wiring, electrical connection or , realigning of signal receivers (poor reception), and consequential loss of any kind;
Accidental or intentional physical damage and damage by water unless specifically covered in the Contract; Failure caused by a voltage converter and/or applying incorrect voltage to the Product; The Excess of $50 or 30% of Claim
Amount for each and every claim made by you if you are covered under the FTD Cover Extended Warranty Basic Service Contract.
Section 2: Electronics Products
A. BASIC COVERAGE:
This Contract covers “Structural Damage” to the Product. Structural damage refers to:
Damage to frames caused by warp and breakage;
Bending and breakage of metal & plastic components;
Separation of seams, i.e. The breakage of threads that hold the seams together, with the thread holes still intact without any material tearing;
Damage to mechanical or electrical parts; ,
.We shall, at our sole discretion, repair or replace your Product with another of like kind, quality and/or specification as we deem appropriate in the circumstances. Replacement parts may be new, original or non-original manufacturer’s parts that conform to factory specifications and shall be determined at our sole discretion. The replacement product may be of a lower retail value than the faulty Product and shall not exceed the purchase price paid for your Product. Coverage will be effective from the date of expiry of the manufacturer’s warranty period until the expiry of the Contract.
B. ACCIDENTAL DAMAGE COVER (APPLICABLE ONLY TO THE FTD COVER EXTENDED WARRANTY ENHANCED SERVICE CONTRACT):
Accidental Damage Cover is provided on a complimentary basis under the Contract for:
Accidental damage to upholstery caused by burns or punctures.
Accidental damage (cuts only) by children
Accidental damage to upholstery and cuts caused by pets (other than damage caused by urine or faeces, blood and vomit).
Cracked Screen for Laptop & hand phones (collectively referred to as “Accidental Damage”).The coverage for Accidental Damage commences from the date of purchase or delivery of the Product (whichever is later) and expires 1 year from the date of purchase or delivery (whichever is later).
You can only make one claim under Accidental Damage Cover.
Accidental Damage does not cover any damage caused by negligence, willful action/omission or default.
C. DUTY OF CARE:
This Service Contract will not apply if the manufacturer’s recommended instructions on the care and cleaning of the Product and its structure and upholstery are not complied with. Laptops should be cleaned, vacuumed and rotated regularly and kept away from direct sun exposure.
D. EXCLUSIONS:
No coverage will be provided for / if:
Normal wear and tear of the Product (unless otherwise covered by the relevant c).
Arm caps and scatter cushions.
Lost / misplaced buttons.
Accidental or intentional physical damage (such as chipping denting, scratching) unless otherwise covered by the Contract. Cracked glass due to omission, negligence or default.
Repairs to upholstery caused by burns and/or punctures if tears and/or rips are sighted on the same upholstery.
Damage resulting from any type of stains, general soiling from normal use, fabric failure including fraying, fading or use of non-colour fast materials. Damage caused by excessive heat.
The following Clauses III to VIII are applicable to all Contracts:
III. GENERAL EXCLUSION
We will not cover you under for / if:
Products that are still covered by the manufacturer’s original written warranty, repairer’s warranty, or any other warranty still in effect;
Any defects that are the subject of the manufacturer’s recall;
There has been unauthorised modification(s) to the Product, the serial number of the Product has been altered without authorisation, failure to follow manufacturers’ instructions on installation, operation or maintenance of the Product, repairs to the Product performed by a non-authorised repairer, any items not affecting the function of the Products;
You fail to comply with the manufacturer’s recommendations on routine maintenance, inspection, cleaning, lubrication, external adjustments and any other instructions relating to the use and/or upkeep of the Product;
Commercial use (multi-user organisations), public rental, use for profit or communal use for multi-family housing;
Shipping charges, damage charges, express service charges, transportation damage, removal, installation or reinstallation of the Product, products on loan during the repair process;
Any loss or damage due to burglary, theft, corrosion, animal and insect infestation, misuse, neglect and abuse;
Diagnostic fees where no defect has been found or noted;
Defects and on-site service charges not covered by the manufacturer’s original written warranty, unless specifically covered in the Contract;
Any loss or damage to the Product resulting from fire or flood, howsoever caused;
Any loss or damage to the Product resulting from fire and an act of God (including without limitation, events such as earthquake, war, invasion, act of foreign enemy, hostilities or warlike operations, civil war, civil commotion); or
Any loss or damage due to burglary, theft, corrosion, Insect infestation, pet damage (unless specifically covered by the Contract), misuse, neglect and abuse.
